Welcome to Hypertec's general questions and answers section. If you have a question which isn't answered here then feel free to get in touch with us.
A. We supply matched memory for notebooks, desktops, servers, and printers, plus flash memory for a wide variey of equipment including cameras and mobile phones, and UBS flash drives for data storage and transport. For more information, go to our Memory Guide.
A. Simply visit the Hypertec Product Catalogue pages, where you will be able to search for memory by machine type
A. Call us on 0844 879 2282, between 08.30 - 18.00. Monday - Friday
A. The storage range of products includes all products devoted to expanding your data storage capabilities. These include hard disk drives, tape backup, optical drives, media duplication, backup & recovery, plus accessories such as cables and PCI cards.
A. Our Accessories range has been put together to create a single source for all your mobile or desktop PC accessories. From laptop luggage to physical security measures, travel and power accessories to ergonomic soultions to enable a comfortable working enviroment.
A. According to a 2004 study by the United Nations University, the amount of energy used in manufacturing a typical desktop computer is equivalent to burning 260kg of fossil fuels. Upgrading components instead of purchasing a whole new machine saves a huge amount of energy, not to mention saving you money at the same time.
A. Hypertec are a supplier of IT Memory, Storage, and Accessories. We have been working in the UK IT channel for almost 2 decades and have many loyal customers from blue chip multinationals through SMEs, to individual consumers.
A. Upgrading memory helps your computer make the most of the processor's capabilities, whilst hard drive upgrades increase the storage capacity - your system will run more efficiently and suit your needs for longer.
A. If you work at a computer - be it a desktop or laptop - you are in danger of Repetitive Strain Injury (RSI), eye strain, backaches, and other upper limb disorders. Using the correct ergonomic IT equipment can help you avoid injuries of this type.
A. Ergonomics involves arranging the workplace to suit the worker; it's not a guessing game, it's an application of scientific knowledge to the design of objects, systems, and environment of human use. Hypertec provides IT equipment to assist people in workiing ergonomically - from laptop stands that raise a screen to eye level, to mice that hold the hand in a natural form.
A. Within a product's warranty period, Hypertec offer a return to base warranty, and will repair or replace any product found to be at fault (not faults caused by user error). The technical support team are available from 8:30am to 6pm by phone or email, and with no irritating answerphones you can be sure you will always get straight through to someone that can help you.
A. There are a myriad of reasons that a system could be running slowly, however one of the most common is that the software applications you are using are using too much memory for other functions to run alongside. This can be fixed by simply upgrading your Hypertec memory to a bigger capacity.
A. Please click here to see our list of resellers. Hypertec have a strict channel policy, so whilst we are happy to give you advice and support, we won't actually sell you products directly - instead you'll have to go to one of our reseller partners.
A. Great, please email our marketing manager with any suggestion for the FAQs, Guides, 'How To...' guides, or the website in general.
A. Contact Glenn Ward (Sales & Marketing Director) on 0870 243 5603, or email
A. Hypertec are primarily a hardware supplier. However, we do supply software as bolt-ons to some of our hardware products; for instance our USB flash drives come with security software, whilst our external hard drives carry security and backup software; enabling people to make the best use of their purchases from us.
A. The branding option is extremely popular with organisations both large and small. Many like to brand products to fit them in with their corporate styling, others include a return address in case of a lost or stolen item, and several include serial numbers so they can keep track of which employees are using which product. Giving an external employee goods to use makes them a walking advert for the company.
Encrypt Plus FAQs
A. No, without a valid password you will be forced to reset the device, erasing all the data.
A. The Encrypt Plus comes with two partitions as standard. One featuring the unlock tool and the other for transporting data. After unlocking the device with your password, look for an area labelled “Removable Disk” in My Computer and attempt to save any files there.
A. Check for any instances of “EncryptPlus.exe” in Task Manager. After closing any, attempt to run the lock tool again. If this is unsuccessful, download the following version of the tool; http://www.hypertec.co.uk/downloads/public.zip.
A. Enter six incorrect passwords and the drive will automatically reset to factory settings.
A. This suggests the limit of 6 incorrect password attempts has been exceeded. Insert the device into a machine that has local administrative rights to complete the reset.
A. The device may be locked, check the drive status using the lock tool.
A. The device may be faulty, please contact support for a replacement.
A. Yes, the lock tool has been tested on both 32 and 64bit versions of Windows 7.
A. Yes, the drive works with both accounts, however to perform a reset administrative rights are required.
A. It is possible the removable disk section has the same drive letter as a network drive causing a failure. This may happen on Windows XP SP2 (This Issue was fixed in Win XP SP3 and with a Microsoft hotfix for SP2). To resolve this use the disk management snap in to change the allocated drive letter to an available drive letter.